As you would expect, Cliff Dickenson and Son comply with and subscribe to the Motor Industry Codes of Practice, designed to make the Motor Industry fair for all customers.
As you’ll see below, the Codes cover important rules about selling new cars, as well as guidelines for services and repairs.
The Motor Industry Code of Practice for New Cars covers:
The Motor Industry Code of Practice for Service and Repair requires us to provide:
From time to time there may be instances when you, our customer, are not satisfied with either the product or service that we have provided. In this instance we would always like you to talk to us directly so that we can try to rectify this.
Whilst we are clearly committed to a high quality of customer service there may be times when we are not able to resolve a dispute. In this unlikely event we would refer you to an ADR provider depending on the nature of the dispute. ADR is explained below.
ADR stands for Alternative Dispute Resolution as is a process where an independent and impartial third party considers the evidence in a dispute and makes a decision, offers a view or helps all parties reach an agreement.
The Motor Ombudsman is a CTSI certified ADR provider that can offer this ADR service. Further details can be found at https://www.themotorombudsman.org or alternatively you may wish to contact their advice line on 0345 241 3008 option 1.